Once your card details are entered and the payment is processed, your tickets are released — often within 10 minutes. The exact time depends on your internet connection and how long your bank takes to authorise the payment.

If you haven’t received your tickets by email within 30 minutes, email vipticketing@joburgtheatre.com and we’ll look into it. Prefer to book by phone? Call 0861 670 670 — the box office is open Mon–Fri 9am–5pm, Sat 9am–2pm, and from 3 hours before every performance (including public holidays).

No — we never post tickets. They’re available as print-at-home tickets, or you can collect them from the Joburg Theatre Box Office on the day of the performance. Just choose “collect at the box office” or “print-at-home” when you book.

We accept all major credit cards, debit cards and EFTs online. EFT payments are available up to 48 hours before the performance. Credit and debit cards are also accepted at the Box Office. We no longer accept cheques.

Yes — we accept all major credit cards issued anywhere in the world (MasterCard, Visa, American Express and Diners Club).

There are two ways. You can book online at joburgtheatre.com and pay at any Pick n Pay store; or book and pay in-store at selected Pick n Pay stores. For the list of participating stores, see webtickets.co.za/pnpoutlets.

iVeri is a trusted, secure Nedbank payment gateway that handles our credit card payments, carrying the transaction safely between the theatre and your bank. For your security, we don’t store any credit card information on our site.

It’s usually one of two things. First, your card may not be enabled for online use — contact your bank to make sure it’s “open to buy” on the internet. Second, you may not have set up 3D Secure — you can do this at checkout, or your bank can help you set it up. Both are required to pay on our site.

If you’ve done both and it still fails, contact the Ticketing Department on 011 877 6853 / 6917 or vipticketing@joburgtheatre.com.

3D Secure is an extra layer of protection for online card payments that helps combat fraud. Your bank sends you an authorisation PIN to confirm it’s really you making the purchase, before the transaction can go through. It’s a separate PIN from your card’s own PIN.

Our payments use 3D Secure, an online card-security system from MasterCard and Visa that’s supported by banks worldwide. If your card is registered, you’ll be prompted for a PIN before the transaction is processed.

Please also note: we sell tickets only through our official provider, Webtickets. Tickets bought from other websites (including ViaGoGo) are not through our approved channels, may be heavily marked up, and may not be valid.

Because we don’t store card details, we can’t process payment at a later date. Please complete your order in one sitting, without navigating away from the site. If you leave or time out during checkout, you’ll need to start a new order.

First, check that Caps Lock is off — passwords are case-sensitive, so capital and small letters matter. If that doesn’t solve it, contact the Ticketing Department on 011 877 6853 / 6917 or vipticketing@joburgtheatre.com to report it.

Please check your spam or junk-mail folder, as these emails are sometimes filtered there. If it still hasn’t arrived, contact the Ticketing Department on 011 877 6853 / 6917 or vipticketing@joburgtheatre.com to report it.